Clarity Edge allows you to retrieve (upload) footage from a rolling window of drivetime recording.
50 hours for front-camera recording only
40 hours for dual-camera recording
30 hours for dual-camera recording plus the optional fatigue camera
Video requests go toward your monthly data allocation.
Request a Video Clip
1. On the Replay page, select Request video.
The Request Video window displays.
2. In the Vehicle dropdown, select a vehicle.
3. Click inside the Date field and select the date.
4. Click inside the Starting time field and select the time.
The video availability indicator displays when you enter a time.
If there is no video available at the requested time, there will be no shaded blue recording time behind the indicator, and Starting time will display a notification.
If there is video available, the indicator line will be within a shaded blue area, and the duration of accessible recording time is stated beside Dashcam was recording.
5. Convert the Time zone to your local time zone, as needed.
6. Select your preferred video length.
You can select clips of shorter duration (20 seconds or 1 minute) at full resolution or longer, hyperlapsed videos (5, 10, or 15 minutes) at lower resolution. Hyperlapsed videos are compressed and sped up, so you can view longer segments while keeping costs down. Upload times may be longer for hyperlapsed videos.
7. Select Request video.
MyEROAD notifies you via email if the footage is unavailable. Otherwise, you will receive an email as soon as the video is available. Follow the provided link or navigate to Replay > Event types dropdown > Requested video to find and watch the video.
The possible requested video statuses are:
To review: Requested video is available to watch.
Pending: The dashcam has not started uploading the requested clip yet.
Pending – Camera Offline: The camera is currently offline and will complete the request once the vehicle is both on and in cellular coverage.
Pending – Uploading Footage: The camera is currently uploading the requested video.
Failed – Video Overwritten: The requested footage is outside of the dashcam’s memory window and no data is available for the requested video.
Failed – Error Processing: Footage upload failed due to an unexpected error.
Restrict a Video Clip
For legal, privacy, or content sensitivity reasons, you may want to restrict certain videos so they are only viewable by administrators with Clarity Dashcams permissions.
When you restrict a video, it appears with a locked icon on the Replay page. Any Replay administrator can select the row to view details, but only admins with full Clarity Dashcams permissions can unrestrict videos.
On the Replay page, select a video.
On the video’s details page, under Event review, toggle on Restrict content. The toggle turns blue.
Delete a Video Clip
Replay administrators can delete video clips that are no longer required for documentary and coaching purposes, and that are deemed non-issues.
Deleting an event permanently removes all record of this event – video, speed graph, event data, file attachments – from your records. Deleting files does not decrease data charges.
On the Replay page, select the three-dot menu for a video clip, and then select Delete.
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On a video’s details page, select the three-dot menu on top of the video image, and then select Delete.